Setting up Increased Authentication

Setting up Increased Authentication in UCU Online Banking is easy. Just follow the steps below when you log in.

Step 1: Log in

Enter your online banking alias and access code into the login box on the right hand side of the page and click Log in.

Step 2: Set up your security questions


You'll choose three questions that are easy for you to answer, but that other people wouldn’t likely know about you. This is to ensure that no one has gained access to your login information.

  • Select three questions by checking the box next to each question.
  • Provide an answer for each question you have selected.
  • Your answers can only contain letters, numbers and spaces. The answers are not case sensitive.
  • Register your computer if it is a computer you own, such as your personal computer at work or at home, by clicking the Register this computer box. If you attempt to log in from a computer that isn't registered, we'll ask you one of the questions so we know it's really you.

Step 3: Confirm

Review your security questions. If you have any changes to make, click the Edit button. Otherwise, confirm your choices and you're done.

If you'd like to update your security questions at any time, just go to Member Services in UCU Online Banking and click on Change Security Questions.


Check out our Increased Authentication FAQ. You can also call our Call Centre at  416.922.4407 or 1.800.461.0777