Password Updates

IMPORTANT change to Internet banking password security

This change has now been implemented. If you are logging in to your bank account for the first time since May 15, 2019 you will be prompted to change your password.

If you use our browser-based internet banking or mobile app, you will be required to update your password. This change took effect on May 15, 2019.

The reason for this change is to enhance online banking security. One of the common ways that hackers break into computers is by guessing short passwords. A password that is long and complex makes it difficult for hackers to break in.

What you need to know when the enhanced security change is implemented:

  • When you log in to internet banking or the mobile app for the first time after the change you will get a message instructing you to change your password.
  • The NEW password must be between 8-30 characters. The new password MUST include at least one of each of the following:
  • At least one number
  • At least one uppercase letter
  • At least one lowercase letter
  • At least one of the following special characters ! @ # $ ( ) - \ : ' , . / ?

Once you have created a new password and confirmed it, this will be your new password on both the browser-based internet banking and the mobile app.

We wish to remind all of our members to keep your passwords private. Do not share them with anyone.

UCU is committed to maintaining an increased focus on cyber security and will continue to implement changes to help you protect your account. In order to ensure that you hear about these changes in a timely manner we encourage you to sign up to our e-newsletter as well as visit our website regularly for the latest information.